Customer Care Promise

Our Customer Care Promise will make sure that all our customers receive:

• Value for money

• An efficient, high quality service

• A safe and comfortable environment

• Good quality products

Listen:

1. We will respond to all our customer needs.
2. We will encourage customer comments and suggestions.
3. We will carry out regular surveys of our customer's opinions.

Act:

1. We will treat our customers with courtesy and respect.
2. We will acknowledge all complaints and correspondence within seven working days.
3. We will be aware of and assist users with special needs.
4. We will provide a service free from discrimination.

Deliver:

1. We will use comments and suggestions from our customers to improve our service.
2. We will provide a helpful, friendly and effective service within the budgets we have available.
3. We will provide training, including customer care, for all our staff ensuring a reliable service.
4. We will publicise our services.
5. We will always keep our customers informed of any changes.